Shipping policy

• Orders are processed within 1–2 business days
• Orders placed on weekends or public holidays will be processed on the next business day

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Estimated Delivery Times

Delivery times may vary during holidays, promotions, or due to courier delays.

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Shipping Charges

• Standard UAE Shipping: AED 15
• Free UAE Shipping on orders above AED 150
• GCC shipping charges are calculated at checkout based on destination and parcel weight

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Order Tracking

Once your order is shipped, you will receive:

• A shipping confirmation email
• A tracking number to monitor your shipment in real time

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Failed Deliveries & Incorrect Addresses

Please ensure your shipping address and phone number are accurate before placing your order.

Valixa Gulf is not responsible for:

• Delays caused by incorrect addresses
• Failed delivery attempts due to unavailable recipients
• Additional courier charges for re-delivery

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Delivery Delays

While we aim for timely delivery, delays may occur due to:

• Weather conditions
• Customs clearance
• Public holidays
• Courier service interruptions

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Damaged or Lost Packages

If your order arrives damaged or is lost during transit:

• Contact us within 48 hours of delivery
• Provide photos of the package and items
• We will investigate and arrange a replacement or suitable resolution